Terms & Conditions
At Cynthia Findlay Antiques we pride ourselves in customer service and strive to make your online buying experience enjoyable and hassle-free. In order to provide the best quality service, we ask that you take a moment to look over our selling policies.
It is important to recognize that most of our products are not brand new, and as such they will be in antique, vintage, or estate condition, meaning they may have various signs of wear or imperfections. If an item is damaged in any way, we will mark it in the description with the term “As Found”, which indicates that we have already taken its condition into account when determining the price, but we ask that if you have any further questions concerning the condition of an item it is important to inquire about it prior to purchase, as we operate on a final sale policy.
As a small business, we care a lot about the relationships we build with our customers, both in store and online. If you have any questions or concerns during the process of placing orders, or if for whatever reason, you are unsatisfied with an item you have purchased from us, we are happy to work with you to come up with a solution.
*In the event that we have made an error in one of our online product descriptions or price, Cynthia Findlay Antiques reserves the right to change price or product details without notice and irrespective of pending orders*
Returns and Exchanges
All sales are final unless clearly agreed to in writing by Cynthia Findlay Antiques prior to said item being returned. In the event that a return is made for any other reason, the customer will receive store credit in the same amount at which the original item is priced, in lieu of a full cash refund.
All orders are charged in $CAD. Additional currencies available on this site using the currency converter are recommended as guide only.
HST is charged, at the applicable Provincial rate, on all our sales made in Canada. If shipped to Alberta or a First Nations Reserve GST only is charged. When exported out of Canada, items are exempt from HST; however there may be cross-border charges upon entry into the distination country. The purchaser is responsible, in addition to the shipping cost, of any cross-border charges, i.e.; duties, taxes or customs fee.
Shipping & Handling
Canada Post does not cover breakage of any item sent, nor does the US Postal system, but we can usually arrange to ship insured for both loss and damage. We ship via several authorized options. however, we do not release any items purchased that need to be shipped to a customer's shipper.
We do ship internationally.
We do charge a Shipping and Handling fee.