Shipping - Terms & Conditions

At Cynthia Findlay Fine Jewellery & Antiques we pride ourselves in customer service and strive to make your online buying experience enjoyable and hassle-free.

In order to provide the best quality service, we ask that you take a moment to look over our selling policies.

It is important to recognize that most of our products are not brand new, and as such they will be in antique, vintage, or estate condition, meaning they may have various signs of wear or imperfections.

If an item is damaged in any way, we will mark it in the description with the term “As Found”, which indicates that we have already taken its condition into account when determining the price.

We ask that if you have any further questions concerning the condition of an item it is important to inquire about it prior to purchase as All Sales Are Final.

As a small business, we care a lot about the relationships we build with our customers, both in store and online. If you have any questions or concerns during the process of placing orders, or if for whatever reason, you are unsatisfied with an item you have purchased from us, we are happy to work with you to come up with a solution.

*In the event there is an error in any of our online product descriptions or price, Cynthia Findlay Fine Jewellery & Antiques reserves the right to change price or product details without notice and irrespective of pending orders*

Shipping & Handling Service

Contact Us For International Shipping Information & Rates.

Approximate Canadian Shipping Costs Are Range Based - Contact Us For Exact Prices. Large & Heavy Items Will Cost More, Lightweight & Smaller Items Will Cost Less.

CA $60.00 Under CA $1,000.00

CA $80.00 Under CA $3,000.00

CA $100.00 Under CA $5,000.00

CA $125.00 Under CA $10,000.00

CA $150.00 Otherwise

Delivery Times In Canada Range Between 1 - 12 Days.

Insurance Depends On The Value Of The Item

Returns and Exchanges

All sales are final unless clearly agreed to in writing by Cynthia Findlay Fine Jewellery & Antiques prior to said item being returned.

In the event that a return is made for any other reason, the customer will receive store credit in the same amount at which the original item is priced, in lieu of a full cash refund. Exchanges must be approved within 30 days.

A 10% restocking fee might be applied.

Currency

All orders are charged in $CAD. Additional currencies available on this site using the currency converter are recommended as guide only and can vary depending upon the country's daily exchange rate.

Shipping & Handling

We will ship within Canada and Internationally to select countries.

We do charge for Shipping and Transit Insurance coverage plus Handling.

We can ship insured for both loss and damage via a reputable shipper. We do not release any items purchased to a customer's shipper, without prior approval.

The total shipping cost will be calculated manually after checkout. This will be done individually on a case by case basis as we are not able to automate this process at the moment. 

Taxes

HST (13%) is charged on sales made in Ontario. If shipped to other Provinces, Territories or First Nations Reserves  the applicable Tax Rate is charged. When exported out of Canada, items are exempt from HST; however there may be cross-border charges upon entry into the destination country. The purchaser is  responsible, in addition to the shipping cost, for any cross-border charges, i.e., duties, taxes or customs fee.

Payment

For an in-store visit we accept cash, debit, Mastercard and Visa. A convenience fee up to 2.4% maybe applied to Mastercard and Visa credit card purchases. For online shopping, it is necessary to contact our shop and arrange to pay via e-Transfer (Canada only) or bank wire deposits and www.wise.com.

The online check out payment feature is currently disabled.

Prices Marked Contact For Price

Enquire by phone 416.260.9057 | 1.855.260.9057 (Toll Free) or email to find out the prices of these items.

"Hi there, I would like to thank-you for the packing job.  I order a lot of fragile items as I restore my home to 1910.

Your packing job was hands down the best ever." - Thank you Carrie