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Terms & Conditions

At Cynthia Findlay Antiques we pride ourselves in customer service and strive to make your online buying experience enjoyable and hassle-free. In order to provide the best quality service, we ask that you take a moment to look over our selling policies.

It is important to recognize that most of our products are not brand new, and as such they will be in antique, vintage, or estate condition, meaning they may have various signs of wear or imperfections. If an item is damaged in any way, we will mark it in the description with the term “As Found”, which indicates that we have already taken its condition into account when determining the price. We ask that if you have any further questions concerning the condition of an item it is important to inquire about it prior to purchase.as ALL SALES FINAL..

As a small business, we care a lot about the relationships we build with our customers, both in store and online. If you have any questions or concerns during the process of placing orders, or if for whatever reason, you are unsatisfied with an item you have purchased from us, we are happy to work with you to come up with a solution.

*In the event there is an error in any of our online product descriptions or price, Cynthia Findlay Antiques reserves the right to change price or product details without notice and irrespective of pending orders*

Returns and Exchanges

All sales are final unless clearly agreed to in writing by Cynthia Findlay Antiques prior to said item being returned. In the event that a return is made for any other reason, the customer will receive store credit in the same amount at which the original item is priced, in lieu of a full cash refund.

Currency

All orders are charged in $CAD. Additional currencies available on this site using the currency converter are recommended as guide only.

Taxes

HST is charged on sales made in Ontario. If shipped to other Provinces, Territories or First Nations Reserves  the applicable Tax Rate is charged. When exported out of Canada, items are exempt from HST; however there may be cross-border charges upon entry into the distination country. The purchaser is  responsible, in addition to the shipping cost, of any cross-border charges, i.e.; duties, taxes or customs fee.

Shipping & Handling

Canada Post does not cover breakage of any item sent, nor does the US Postal system, but we can usually arrange to ship insured for both loss and damage via a reputable shipper. We do not release any items purchased to a customer's shipper. without prior approval.

We do ship internationally.

We do charge a Shipping and Handling fee.

PAYMENT

For an instore visit we accept cash, cerified cheque, debit, master card and visa. For online shopping, it is necessary to contact our shop and arrange to pay via e$transfer, direct or wire deposit, money order or cerified cheque. The online payment feature is currently not working.

Prices Marked $0.00 (contact for price) require an appointment to see the item.

Please enquire by phone (416) 260-9057 (local) / 1 (855) 260-9057 (Toll Free) or email askcynthia @ cynthiafindlay.com (without the spaces before and after the @ sign) to find out the prices of these items. 

RVP