Terms & Conditions

At Cynthia Findlay Antiques we pride ourselves in customer service and strive to make your online buying experience enjoyable and hassle-free. In order to provide the best quality service, we ask that you take a moment to look over our selling policies.

It is important to recognize that most of our products are not brand new, and as such they will be in antique, vintage, or estate condition, meaning they may have various signs of wear or imperfections. If an item is damaged in any way, we will mark it in the description with the term “As Found”, which indicates that we have already taken its condition into account when determining the price, but we ask that if you have any further questions concerning the condition of an item it is important to inquire about it prior to purchase, as we operate on a final sale policy.

As a small business, we care a lot about the relationships we build with our customers, both in store and online. If you have any questions or concerns during the process of placing orders, or if for whatever reason, you are unsatisfied with an item you have purchased from us, we are happy to work with you to come up with a solution.

*In the event that we have made an error in one of our online product descriptions, Cynthia Findlay Antiques reserves the right to change price or product details without notice and irrespective of pending orders*

Returns and Exchanges

All sales are final unless clearly agreed to in writing by Cynthia Findlay Antiques prior to said item being returned. In the event that a return is made for any other reason, the customer will receive store credit in the same amount at which the original item is priced, in lieu of a full cash refund.

Currency

All orders are charged in $CAD. Additional currencies available on this site using the currency converter are recommended as guide only.

Taxes

5% GST and 8% PST is payable on all items purchased by Ontario residents.

When items are sent to another province there is no PST.

When items are sent out of the country there is no requirement for GST or PST, however, the buyer may be charged duty or import taxes by their border customs department, of which the buyer should be aware.

Shipping & Handling

Canada Post does not cover breakage of any item sent, nor does the US Postal system, but we can usually arrange to ship insured for both loss and damage. We ship via several authorized options. however, we do not release any items purchased that need to be shipped to a customer's shipper.

We do ship internationally.

We do charge a Shipping and Handling fee.